Research on Enterprise Customer Satisfaction Measurement System;
企业顾客满意度测评体系研究
Index System of Customer Satisfaction Measurement in the Service Industry and a Case Study;
服务业顾客满意度测评指标体系及实证研究
The virtual community members satisfaction measurement is different from the customer satisfaction measurement of enterprise products,due mainly to the differences in the evaluation index system and in survey methods.
对虚拟社区成员的满意度测评不同于对企业产品顾客满意度测评,主要原因是测评指标体系和测评方法上的差异,质量功能展开方法是获得用户需求的有效方法;文章引入QFD方法获得评价虚拟社区成员满意度的测评指标体系,建立相应的评价模型,并从用户的角度评价使用虚拟社区的满意度,从而获得一种评价虚拟社区成员满意度的新方法。
According to the theory of service quality management,relationship of service quality,customer value,satisfaction,customer expectation and loyalty are analyzed with the empirical research of customer s behavior in auto-market.
通过对服务质量管理理论的回顾和理论分析,结合对汽车消费者行为的实证研究,分析了服务质量、顾客价值、顾客满意、顾客期望与顾客忠诚的内在关系。
By expert suggestions,durable goods should be priced considering customer expectation of price and their cost in open electronic commerce.
计算结果表明,考虑顾客期望的耐用品定价方案优于只考虑成本的耐用品定价。
Customer expectation is a desire for service behavior and service performance by customer.
在服务企业里,顾客期望是指顾客对企业服务行为和服务绩效的预期和希望。
An Empirical Research of the Impact of Enterprise Public Information on the Customers Expectation-Perceived-Satisfied;
企业公开信息对顾客预期-感知-满意的影响研究
Conducting market investigation, forecasting and communicating with customers to understand and confirm the customers' demand and expectation.
市场调研、预测或与顾客沟通来实现理解确认顾客的需求和期望。
The Impact of Customer’s Loss and Emotion on Recovery Expectation and Complaining Intention under the Service Failure Circumstancevice Failure Circumstance;
服务失败情境下顾客损失、情绪对补救预期和顾客抱怨倾向的影响
In this International Standard, the term "product"applies only to the product intended for, or required by, a customer.
在本国际标准中术语产品仅适用于预期提供给顾客或顾客所要求的产品.
requirements not stated by the customer but necessary for specified or intended use, where known,
顾客虽然没有明示，但规定的用途或已知的预期用途所必需的要求；
On Building of Customer Switching Cost Rampart and Forecast Customer Holding Effect;
建立顾客转换成本壁垒和预测顾客保持效果
the expected or desired degree of customer satisfaction,the development of people in the organization,the needs and expectations of other interested parties,
预期或期望的顾客满意程度；组织内人员的发展；其他相关方的需求和期望；
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
组织依存于顾客。因此，组织应当理解顾客当前和未来的需求，满足顾客要求并争取超越顾客期望。
The organization shall determine requirements not stated by the customer but necessary for specified or intended use.
组织应确定顾客虽然没有明示但规定的用途或已知的预期用途所必需的要求.
The intended use as intended by the customer (3.3.5) can be affected by the nature of the information, such as operating or maintenance instructions, provided by the supplier.
顾客希望的预期用途可能受供方信息的内容的影响，如所提供的操作或维护说明。
All the best seats were reserved for favored customers.
所有最好的座位预留给受重视的顾客。
Membership allow customers to book via a dedicated “hotline”.
会员制可让顾客通过专门“热线”预定。
The Evaluation and Forecasting of Customer Satisfaction Risk of Enterprise;
零售企业顾客满意的风险评价与预警
a surface preconditioned to receive paint; customers preconditioned to buy a product.
对准备油漆的表面预先处理； 预购产品的顾客。
The Research of Customer Loyalty Based on Customer Life Cycle;
基于客户关系生命周期的顾客忠诚度研究
a periodic statement prepared by a bank for each client.
银行为每个顾客所作的定期性结算。
determining the needs and expectations of customers and interested parties;
确定顾客和其他相关方的需求和期望；
Get in all the debts due from customers
收回顾客到期未付的所有欠款