Researchers have discussed customer value for a long time,but there is few research about how to find out the driven factors of customer value from the customers\' view and how to create more value for customers in high-level customer contact service industries.
国内外研究者对顾客价值的讨论已有不少,但针对高接触型服务行业如何以顾客视角发现顾客价值的驱动因素、如何为顾客创造更多价值的研究却不多。
Based on system science principles,an evaluation model is constructed to numerically assess service contact.
根据系统科学原理,构建了一个定量评价服务接触的模型,并采用基于顺序统计量的优序评价法对服务接触进行排序和分类,为区分服务接触水平、优化服务资源配置打下基础。
It finds the critical factors of service competitiveness by the correlational analysis of service contact points and quality exp.
服务接触过程及其提供的客户体验形成了电信服务竞争力。
Exploring the causes of customer satisfaction and dissatisfaction in the context of service encounters:An employee s viewpoint;
从一线员工角度探讨服务接触中顾客满意与不满的原因
The Research on Management of Workers at the Production Line in Service Encounter of Hotel;
酒店服务接触中的一线员工管理研究
The customer\'s perception of service quality and the extent of being satisfied to a service provider are influenced not only by service encounters,but also the service encounter cascade.
基于此,服务组织要提升顾客整体感知服务质量和增加顾客满意度,就必须优化服务接触链,包括增加电话和互联网接触、避免过细的服务分工和增设综合服务提供点、缩小服务接触点空间范围、优化服务流程和路径、设置清晰和完善的服务标识、主动引导和送达顾客、平衡各服务接触点的服务能力和服务接触点之间信息共享等。
Empirical Research of Customer Value Driven Factors in High-level Customer Contact Service Industries
高接触型服务的顾客价值驱动要素实证研究
Study on the Knowledge Absorptive Capacity of Interpersonal Contact-based Service Company
人际接触型服务企业知识吸收能力研究
Study on Wastewater Treatment of Service Area in Express Highway by Biological Contact Oxidation Process;
高速公路服务区污水生物接触氧化处理技术研究
Interactive Model of Catering Service based on Service Encounter Theory
基于服务接触理论的餐饮服务交互模式研究
The Research on Management of Workers at the Production Line in Service Encounter of Hotel;
酒店服务接触中的一线员工管理研究
Study on Customer Contact Strategy of Marketing Man in High-level Customer Contact Companies;
高接触型企业一线营销人员顾客接触策略研究
The Service Encounter of Airline s Operation and the Critical Incident Management;
论航空公司运营中的服务接触及关键事件管理
Application of IC Card of Non-contact Type (M1) in Auto Services;
非接触式(M1)IC卡在汽车服务行业的应用
An Empirical Study of Service Encounter's Effect on Customer Relationship in Telecommunication Industry
电信行业服务接触对顾客关系的影响研究
The Empirical Research of Service Encounter's Effect on Customer Switch Intention in Communication Industry
通信业中服务接触对顾客转换意愿的影响研究
An Empirical Study on Influencing Factors of China Mobile's Service Encounter
中国移动通信接触服务影响因素的实证研究
To Discuss on the Optimal Strategies of Service Encounter Cascade Based on Customers Satisfaction
基于顾客满意的服务接触链优化策略探讨
Study on the Management Innovation of Telecom Service Encounter and the Formation Mechanism of Service Competitiveness;
电信服务接触管理创新与服务竞争力形成机制研究
Study on the Ohmic Contact for P-type SiC Reliability at High Temperature;
P型SiC欧姆接触高温可靠性研究
On Access Right:Also Concerning the Defects of Classification of Property Right of Copyright and Its Overcoming;
论“接触权”——著作财产权类型化的不足与克服
Treatment method of the high strength bolt friction type connection interface
高强度螺栓摩擦型连接接触面的处理方法
Almost all of the employees who work at the front desk of a hotel have frequent contact with the public.
所有在旅馆总服务台工作的职工几乎都与公众有着频繁的接触。
Customer Satisfaction and Dissatisfaction in Service Encounter: An Exploratory Study by Using Critical Incident Technique;
运用关键事件技术分析服务接触中顾客满意与不满的原因