In recent years, the customer e contact center has gradually become an important part of the customer relationship of management, the enterprises use it to solve the service problems, improve the service efficiency, and win more chances of sales.
近年来客户e接触中心逐渐成为企业解决服务问题、提高服务效率、赢得销售机会的客户关系管理的重要组成部分，其运营管理水平面临新的挑战。